In the wake of COVID-19, this year’s Alliance Down Under Conference quickly turned from an in-person event, to an International Virtual Week (IVW) spanning multiple regions across a few days in October. While this was an unfortunate turn of events for everyone looking forward to a chance to get...
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While many colleges and universities already offer classes and degree completion as distance education programs, the transition to move curriculum, services and operations online in a matter of days due to COVID-19 has been a massive undertaking at a global scale. On April 1, leaders in the CRM...
Members of the Customer Relations community are given the opportunity to submit questions prior to the conference. Additionally, attendees can ask questions during the session. The ensuing discussions are facilitated by the Customer Relations Track Chairs. Often when subjects/issues need further...
A HEUG whitepaper from the Constituent Experience & Advancement Advisory Group
Oracle CX Whitepaper.pdf
In 2014, TAFE NSW North Coast Institute purchased the Oracle CX Cloud CRM suite. Faced with significant system and process challenges, a radically new government funding model, and private competition, this is the story of how CRM helped North Coast RTO transform its customer engagement and...
Heug conference TAFE NSW Patrick Tobin.pdf
Oracle Service Cloud roadmap from Oracle and a facilitated general discussion around common issues, product development ideas and any other CX related topics for CRM Track attendees.
HEUG 2017 Service Cloud Roadmap Presentation_Public.pptx
This session will provide an overview of Oracle's customer experience applications, that are part of Oracle Student Cloud. These include: Student Recruiting, Student Engagement and Student Support. See how these solutions can support your institution to deliver the experience your students...
Southern Africa HEUG 2017 Student Experience Solutions.pdf
Your school rocks but sometimes it can be hard to get noticed through standard marketing and social methods, especially when rising tuition costs, increased competition, and decreased funding are working against you. Oracle’s new modern Engagement and Recruiting technology can help you stand out...
SWHEUG Oracle Student Cloud Recruiting.pdf
International / Regional
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