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Change Management Makes the WAIT(list) Less Painful

Implementing waitlists was a big deal for MacEwan University students in Fall 2018. It became clear early in the project that a communication and change management plan would be required for it to be successful with such a large number of stakeholders. I was assigned the task of ensuring the...

Waitlist-MacEwan-CHEUG 2019.pdf

Library Entry

What are you waiting for? Get on the list!

This presentation will provide an overview of the Registration Self-Service project undertaken by MacEwan University which provided, for the first time, the waitlist functionality to undergraduate students. System modifications had to be removed and the entire university community needed to...

Library Entry

Wait No More! Testing The Waters with Course Wait Listing.

In response to high student demand, Ryerson University piloted course wait listing in Fall 2014 and Winter 2015, using delivered functionality in PeopleSoft and a customized student communication process designed to automatically notify students if they become enrolled in a class or about...

AutomatedCourseWaitListing_Ryerson_CHEUGPresentation.pdf