As conference season has drawn to a close, and as my inbox is strangely quiet due to the majority of my HEUG colleagues celebrating Thanksgiving, it's a good time for some reflection. 2018 has been a special year for the HEUG: We celebrated the retirement, after 20 years of excellent service...
Change can be scary (don't think I'm the first to say this). Especially when it involves multi-million dollar systems and processes, used by thousands of students, faculty and staff. Heck we have an entire Community and Advisory Group dedicated just to this (the fantastic Product and Change...
Upgrading in 6 months is not necessarily ideal, but the University of Houston System was able to do so with a small number of issues. The success of our rapid upgrade was only successful due to the collaboration between the functional, technical, and Database Administrator teams. Meeting...
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Four components are required for any project to be successful: a solid project plan, focused change management, a comprehensive communication plan and a thoughtful training plan. Leave one of these components out of the mix, and even the smallest project will fail. So what do you do when you...
If you attended this year’s alliance, you might remember there were several opportunities to provide feedback on the conference. As usual there were the individual session and overall conference surveys. In addition there were focus group sessions and roaming surveys taking place about the...
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