In the wake of COVID-19, this year’s Alliance Down Under Conference quickly turned from an in-person event, to an International Virtual Week (IVW) spanning multiple regions across a few days in October. While this was an unfortunate turn of events for everyone looking forward to a chance to get...
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In my last blog post, I focused on how campus leadership, staff and faculty transitioned to remote work and instruction due to COVID-19. Today, we’ll focus on hardships students are facing in a truly virtual world. Online Learning vs. Campus and Classrooms Students across the globe and...
While many colleges and universities already offer classes and degree completion as distance education programs, the transition to move curriculum, services and operations online in a matter of days due to COVID-19 has been a massive undertaking at a global scale. On April 1, leaders in the CRM...
Looking to consolidate your CX efforts under a single technology? Many institutions currently use multiple CX/CRM systems within their organizations; In “ Enterprise CRM - Bringing the Campus Together ” , one organization shares it’s strategy and approach for the deployment of a...
Data, Data everywhere! Admission data, grades, coursework, finances, housing, event attendance – we can easily suffocate in the massive amounts of data we have on our students, if it were ever in a single place. Knowing where to find it, parse it, and leverage that data into meaningful...
Social media platforms are the newest channels in the CX toolbox, and the challenge we all face is blending social media into a larger marketing and communication strategy to leverage those social connections into a more meaningful relationship - it all takes planning and strategy, and these...
The Call center/ Help desk / Contact center /Service desk / One stop Shop – whatever you choose to call them, we all have them, we all use them, and we all have experiences, from the great, to the nightmarish. Universities, like all large organizations, can sometimes feel like cumbersome...
Improving the constituent experience is the focus of everyone in Higher Education – from the people who work in recruiting and Admissions through those working in Alumni Relations – putting our best foot forward and providing exemplary service to the people we serve is our number one goal....
Outreach has always been a key strategy in higher education. Whether trying to attract applicants, all the way through to encouraging alumni participation, outreach is critical. However, the methods of engagement have changed dramatically in recent years. There are so many opportunities...
With the sun set on Alliance 2019, the CXA advisory group thought we’d take some time to reflect upon the conference and highlight some of the standout presentations that were on offer this year. We had some excellent sessions in the track, showing off some great innovation, and provoking some...
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Finance | HCM | Student Systems | CRM | Technical | Careers
Alliance / International / Regional / E-Academy