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Do it or Lose it! Overview of Concordia University’s PeopleSoft SIS Mandatory Training Program

This session is an overview of the skills-based mandatory training program implemented at Concordia University for staff on the PeopleSoft Campus Solutions Student Information System (SIS).

Ward_Session 7043_CHEUG_Nov 6 2019.pptx

Library Entry

Community of practice and training at UON

As we started rolling out CRM to more and more teams at UON we found the need for a way to easily and effectively communicate with our users to keep them up to date on new features, functionality and ways of performing different tasks. We formed a Community of Practice (COP) in order to bring...

CRM Community of Practice - UON.pdf

Library Entry

The Training Evolution: How training has become a key element for Concordia University

At Concordia University, delivering training on Campus Solutions has been a key element since the system was implemented. The different roles and end-user profiles bring multiple challenges for trainers when selecting the best training strategies. In this session, Concordia’s training team will...

Concordia University _Training Evolution_Session 6043_November 13.pptx

Library Entry

Goodbye UPK! Concordia University explores new technologies for employee training in PeopleSoft 9.2

Are you currently using User Productivity Kit (UPK) for your PeopleSoft Campus Solutions training needs? At Concordia University, the training team uses UPK 12.1.0.4 extensively to develop and deliver training on the PeopleSoft Campus Solutions Student Information System (SIS). We have created...

2018 CHEUG_6044.pptx

Library Entry

From one casual system to another. How the University of Adelaide managed the change.

The University of Adelaide’s new Casual Automated Payment System (CAPS) was rolled out in 2 phases in 2018. The first phase, casual engagements was released in June with timesheets released in July. The solution is 100% PeopleSoft, leveraging PeopleSoft Forms for the Engagement of a casuals,...

From one casual system to another. How the University of Adelaide managed the change..pdf

Library Entry

Grading SOS: The Journey from Faculty Center to the Transcript

Grading is an important part of the academic experience and can cause considerable stress for faculty, staff and students alike. This is why it is imperative that the grading process be fast, straight-forward and efficient. In this session, we will demonstrate the grading process in our...

Grading SOS- The Journey from the Faculty Center to the Transcript.pptx

Blog Entry

Guided Rehearsal Sessions: Bridging the Gap between Application Expertise and Customer Service

Many of those who use computer systems to serve customers (internal or external) are experts in dealing with people. Others are better at working magic with the computer application itself. But few are good at interacting with both at once. Often, there’s a disconnect between functional...

Blog Entry

Expand Your Training Staff in a Few Hours? We Did It!

Getting the word out about your new PeopleSoft system is one of the most important and challenging tasks associated with an implementation or upgrade. So many resources must be devoted to the project that universal utilization of the system is crucial. But how do you spread the word with a...