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Crisis and Opportunity - pushed into the Digital Transformation

It’s certainly been quite a year. Didn’t see this one coming. The months and years ahead hold so many question marks, but one thing I am sure of is that as educational administrators, we will be called upon to do more with less, and to find creative ways of doing so. Last November, the...

Blog Entry

CX at Alliance 2020: Focus on Change and Implementation

Looking to consolidate your CX efforts under a single technology? Many institutions currently use multiple CX/CRM systems within their organizations; In “ Enterprise CRM - Bringing the Campus Together ” , one organization shares it’s strategy and approach for the deployment of a...

Library Entry

Change Management Makes the WAIT(list) Less Painful

Implementing waitlists was a big deal for MacEwan University students in Fall 2018. It became clear early in the project that a communication and change management plan would be required for it to be successful with such a large number of stakeholders. I was assigned the task of ensuring the...

Waitlist-MacEwan-CHEUG 2019.pdf

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Moving to the Cloud – a Change Management Approach

As universities await the full roll-out of the Oracle Cloud Student system, it is critical that they start to prepare for such a move. Cloud functionality often represents a significant change in the way institutions are used to working as the opportunities to redesign or extend Cloud solutions...

HEUG presentation 23rd Oct 2019 - Dawn McKenzie (Inoapps).pptx

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Celebrating ten years of failure, because you won’t succeed from the start

Ten years ago the University of Amsterdam and Amsterdam University of Applied Sciences transitioned to Campus Solutions. Since then, tears were shed and lessons were learned. Today the institutions are moving from a systems-central and waterfall way of solving problems to a more agile and...

EMEA 2019 5526 - Celebrating failure.pptx

Library Entry

Journey to the Cloud, You can benefit from what we have learned

This presentation will share return on investment considerations, planning for the cloud, what lessons we and others have learned and how your world changes post implementation. The discussion will also cover campus engagement/change management and how you can begin to prepare for the shift in...

Journey to the Cloud10.22.19.pdf

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Managing Technology Change Across Functional Teams

A year ago, Loyola University Chicago started an Academic Support Technology Committee to streamline communication and collaboration between advising and academic support staff, IT staff, and the Registrar. Championed by leadership within each of these three functional areas, this agile...

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Library Entry

Keeping the Motivator Motivated

Change Management is preparing, equipping and supporting individuals to adopt change to achieve organizational goals. What happens when the project is clearly defined but that may be the only piece of the puzzle you have to work with? Governance is less than optimal and there is no real...

Keeping the Motivator Motivated.pptx

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Train-the-Trainer: Utilizing Volunteer Trainers

The University of Texas Southwestern Medical Center (UTSW) trained over 8,000 enrollments in 9 weeks with a training staff of 3 full time and 2 part time employees. The monumental task was accomplished by developing a Train-the-Trainer program. A casting call was issued asking for volunteers...

SCHRUG Regional Train The Trainer V2.pptx

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The Building Blocks of Successful Change Management

The California State University (CSU), Office of the Chancellor, has been uniquely creating a Change Management Community of Practice among the system's twenty-three Universities. From no formal Change Management experience to successful campus IT implementations, the Change Management team has...

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